Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.
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Blanchard then takes these topics and wraps them in an interesting story. If you are a boss or teacher, I think this story will help inspire you to understand what it takes to get the most from your organization or classroom. I whole-heartedly recommend this book.
I think Raving Fans is not blnchard an important read for business owners and employees that have direct contact with customers, but also for employees that do not come in contact with the outside customer. It’s a Wonderful Life married a customer service textbook, and they had a baby. I would say that this might actually work. Feb 10, Jessa Allen rated it liked it. AmazonGlobal Ship Orders Internationally.
Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard
This book was recommended to me by someone on synod council. Meet customer needs whenever possible, even if it means sending them to a competitor. Why wouldn’t you read it?
The ideas presented within could’ve been summed up on 3 triple spaced pages. ComiXology Thousands of Digital Comics.
A traditional customer service paradigm
This book is short, easy to read, and inexpensive We required our store managers to read the book and each created a list ranging from points that they can put into effect at their stores to improve customer service. As you uncover customer’s vision one bit at a time, work it into your vision or reject it. Aug 18, Aaron rated it did not like it Recommends ravin for: I adore this book!
This book is crap, don’t waste your time on it. Learn more about Amazon Prime. Your own rxving has to fill in the gaps. When a customer is a Raving Fan and is enthusiastic, listen to him too. But noticing the book’s presence, I purchased it and am glad I did.
If you are a seller for this product, would you like to suggest updates through seller support? To see blancjard your friends thought of this book, please sign up. Excellent ideas, examples and applications can be found in these pages.
Get to Know Us. Raises and promotions go to those who deliver Raving Fan Service.
What would you share with others to try and develop a raving fan culture? America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.
This was a turning point in my leadership. Account Options Sign in.
Jul 09, Jeff Raymond rated it did not like it Shelves: I recently bought a blancgard for a clients business. Customers who viewed this item also viewed. That is 52 percent improvement yearly.
The rule of one percent reminds me that all I have to do is to improve by one percent.
Raving Fans: A Revolutionary Approach to Customer Service
A traditional customer service paradigm Customer service is about the moment of truth that point in time where your business is in direct contact with your customer, you can by reengineering or improving those moments of truth differentiate your business and achieve customer service excellence.
This I do know for sure: This is a quick read Implement semi-annual performance reviews for all employees. Customer says your service is “fine. When was the last time that you had a really great experience as a consumer? Write a customer review. To be successful you have to be better than your competition As a fictional story, it’s too dismiss as a tall tale.
It’s wor The best way I can describe this book is As with so much else in life, excellence starts with vision I was the source. He understood the importance of having a vision of his own to start with.
Overall, it’s fairly simplistic, common sense type material but a great reminder of how all those in sales and service should treat a customer.
For t Not that I expected anything different, but this “revolutionary approach to customer service” is pretty simplistic. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace–and turn their customers into raving, spending fans. Put it into an email, bullet-form, and ravig a tree. Jan 24, Nlanchard rated it did not like it. Kenneth Blanchard continues his trend of writing easy-to-read books with BIG ideas for making your business better.