Contextual design (CD) is a user-centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering. Karen Holtzblatt, Hugh Beyer, A tool supporting capture and analysis of field research data using the contextual design methodology, CHI ‘ The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems.
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The key one being that while usability testing is good for identifying usability problems that when remedied create incremental improvements, it does not facilitate the large-scale design creativity needed to develop novel systems that offer users an engaging experience. dsign
Contextual design has also been widely used as a means of teaching user-centered design and contwxtual interaction at the university level Weinberg and StephenLarusdottir After getting an overview, developers consolidate these initial models, get more user input, and then design user interfaces. Consolidated work models bring together each different type of work model separately, to reveal common strategies and intents while retaining and organizing individual differences.
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
However, contextual inquiry is constrained by the limitations of an engineering project. Their use is becoming more widespread, though with mixed success.
Such “customer empathy” is holltzblatt to the Contextual Design process and a total understanding of “work” within organizations is the mantra here. That takes strategy and vision. Morgan Kaufman Publishers, There are likely several reasons.
This is quite a useless book about an otherwise interesting subject. Customer connection creates a winning product: As described earlier, people’s work is complex and full of detail. When people design, they create physical representations of their concepts.
In Contextual Design, the term work practice refers to the complex and detailed set of behaviors, attitudes, goals and intents that characterize a set of users in a particular environment.
Contextual inquiry is a field data collection technique used to capture detailed information about how users of a product interact with the product in their normal work environment.
Up to this point, a Contextual Design project focuses on contexual the users as they are. This book, written in a clear, informal style without excessive jargon, reads very much like a book on business motivation.
Contextual design – Wikipedia
HelanderMartin and LandauerThomas K. Discover Prime Book Box for Kids. ManningHarley New to UX Design? Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. Personas can help bring users alive and focus the stakeholders on the relevant issues, if they are built from rich contextual data.
Contextual Design – InContext Design
PiagetJean Learn more and order. Universal Principles of Design, Revised and Updated: Paper prototyping develops rough mockups of the system using notes and hand drawn paper to represent windows, dialog boxes, buttons, menus, and the other user interface elements the customer will use.
For example, there are obviously work practices associated with business pursuits like office work, but there are also “work practices” associated with life events such as making purchases as a consumer, driving an automobile, playing music and even watching television.
The interviewer thus does not enter with a preformed list of questions, as in a survey or focus group, but rather adopts a master-apprentice relationship modelseeking to understand the user’s work as an apprentice would from a master, as the work is ongoing.
Consolidated data may also be used to create a cause-and-effect diagram or a set of personas describing typical users of the proposed system. And the introduction of new Agile methods such as Kanban will ccontextual to provide challenges to good User Experience design.
During Agile development proper, the techniques of Contextual Design continue to provide critical support to the team. RockwellChris The affinity diagram brings together issues and insights across all customers into a wall-sized, hierarchical diagram to reveal the scope of the problem and the opportunities. In 9 chapters, we’ll cover: The User Environment Design is kept at the level required for the team to keep its own thinking clear – it is not intended as a communication mechanism to the development team.
This immersion in the data for an extended period of time helps teams see the broad scope of a problem quickly and encourages a paradigm shift of thought rather than assimilation of ideas.
It shows how people organize desgin environments to make their work easier. GreifIrene ed. Along with co-workers John Whiteside and John Bennett at Digital Equipment Corporation, Karen helped identify the limitations of traditional usability testing Whiteside et al.
Handbook of Human Computer Interaction.
A small number of key principles shaped the development of Contextual Design and provide the key motivations for its use as a design tool. References WhitesideJ. Contextual Design is broadly divided into two major phases see Figure 1. Third, it respects the needs of real users by enabling them to be partners in the design process. And for many companies customers are a smelly and veyer lot: This key concept of beeyer also comes into play in Contextual Design’s use of paper prototypes and short iterations with users to work out detailed design.